Privacy Policy

1. Introduction

PassLoop ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our digital wallet pass creation service and website located at passloop.dev (the "Service").

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact information (email address)
• Account credentials (username, password)
• Payment information (processed through Stripe)
• Profile information you choose to provide
• Communications with our support team

2.2 Usage Data

We automatically collect certain information when you use our Service:

• Device information (IP address, browser type, operating system)
• Usage patterns and preferences
• Log data (access times, pages viewed, errors encountered)
• Pass creation and usage statistics
• Location data (if you enable location-based features)

2.3 Pass Content

We collect and store the content you create using our Service, including:

• Digital pass designs and templates
• Images, logos, and other media files you upload
• Text content and pass metadata
• Location information for location-based passes

3. How We Use Your Information

We use the information we collect for the following purposes:

• Provide, operate, and maintain our Service
• Process transactions and manage subscriptions
• Create and deliver digital wallet passes
• Send notifications related to your passes and account
• Provide customer support and respond to inquiries
• Improve and develop our Service
• Detect and prevent fraud and security threats
• Comply with legal obligations
• Send marketing communications (with your consent)

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

• Stripe: For payment processing and subscription management
• Google Wallet API: For creating and managing Google Wallet passes
• Apple PassKit: For creating and managing Apple Wallet passes
• Cloud hosting providers: For data storage and service delivery
• Sentry: For error monitoring and application performance

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security assessments and updates
• Secure hosting infrastructure
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our Service to you
• Comply with legal obligations
• Resolve disputes and enforce our agreements
• Improve our Service (in anonymized form)

When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it by law.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing of your personal information
• Restriction: Request restriction of processing
• Withdraw consent: Withdraw consent for marketing communications

To exercise these rights, please contact us at support@passloop.dev.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Service. Cookies help us:

• Remember your preferences and settings
• Analyze usage patterns and improve our Service
• Provide personalized content and features
• Maintain security and prevent fraud

You can control cookies through your browser settings, but disabling certain cookies may affect the functionality of our Service.

9. Third-Party Services

Our Service integrates with third-party services including Apple Wallet, Google Wallet, and Stripe. These services have their own privacy policies that govern how they handle your information:

• Apple Privacy Policy
• Google Privacy Policy
• Stripe Privacy Policy

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers are conducted in accordance with applicable data protection laws and provide appropriate safeguards for your personal information.

11. Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. For significant changes, we may also send you an email notification.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: support@passloop.dev

We will respond to your inquiry within 30 days.